We are sorry for the inconvenience, but we will get it sorted out right away.
Please note that it may take 1-2 business days for us to process your replacement.
No order can be cancelled after 48hrs if it ships within 1-2 weeks.
All returned items must be in new, resalable condition and include original packaging and all hardware and accessories. The return shipping cost is the responsibility of the customer and a 20% restocking fee will apply.
Only product that is new and not used or modified can be returned with a 20% restock. Return shipping costs are the responsibility of the customer.
If the product has been mounted or used, it is not in new or resalable condition and cannot be returned. Items that were customized to ANY degree are not eligible for return.
After 30 days, non-warranty-related returns are at the sole discretion of Prinsu Design Studio.
A restocking fee of 20% will apply as long as the items have not been mounted or used. Return shipping costs are the responsibility of the customer.
Please note: if you return an item and did not originally pay shipping costs (eg. Prinsu Accessories), the original shipping cost incurred by Prinsu Design Studio will be deducted from your refund.
We strongly urge you to repackage the products with care. Please print your RMA clearly on the shipping label. Thank you!
–> Please contact customer service in order to initiate a return.
–> Allow 2-3 business days for your return number to be provided via email.
–> Include your return number on the return invoice and on the mailing label.
–> Once the order is returned, please allow 2-4 days for the refund to process.
If you’d like to exchange your items for something else, please return them to us for a refund and place a new order for the product you want at the same time.